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The future of plumbing – keeping people and pipes connected

One company is engineering a revamp of the trades industry to eliminate the stress associated with waiting in for tradespeople

You’ve taken the morning off to wait in at home for a tradesperson to come and service the boiler, fix the heating, or sort that dripping tap.

Most of us are familiar with the anxieties this entails: when will they arrive? What if I don't hear the doorbell? Will they even turn up? Work needs me back in the office as soon as possible. Will I make my appointment later? 

Arranging repairs and maintenance around the home is a common stress for homeowners and tenants. And now, with the added concerns around coronavirus transmission and social distancing, the process has become even more anxiety-provoking. 

Iwona Walsh, a local landlord, explained: "I suppose what's previously irritated me, is when [contractors] don't turn up when they're supposed to turn up. [I'd rather be] actually dealing with the property management side; when you're not having to chase someone you can tick the box, complete the task and move on to the next thing."

And as Mandy Woodman, another local landlord, told us: "[Contractors] like to do the big jobs, but don't want to come and do the small jobs."

Sham Singh, Director of Leicester-based company CRS Gas & Heating, acknowledged the issue: “There is a stigma attached to tradespeople that we are unreliable, we won’t answer the phone, turn up on time, or even turn up at all. And too often previously this has been the case."


Read the full article in Niche Magazine.


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